Need a hand with Momento? We're happy to help hosts and guests alike. The fastest way to reach us is email — we read every message.
Email lw.kelwin@gmail.com. To help us resolve things quickly, include:
We aim to reply within 2 business days.
Guests scan the event QR code or open the invite link — no account or app install required. They pick a name and start shooting.
That's by design. Every guest's roll stays private until the host develops the event. Once developed, everyone sees the shared gallery at the same moment.
Every event includes a free tier, and hosts can add more guest capacity at any time from the event dashboard. Capacity is purchased per event.
Guest-capacity purchases apply to the specific event you bought them for. For billing questions or a refund request, email us at lw.kelwin@gmail.com with the event name and approximate purchase time.
Hosts can delete an event from its dashboard, which removes its photos and guest access. To delete your account or request removal of your data, email us — see our Privacy Policy for details.
Read our Privacy Policy and Terms of Service.